Refund policy

Returns and exchanges

You can return or exchange a product within 7 days after you receive your order.

To be accepted, the product must be unopened, sealed and in its original packaging.

Damaged or wrong items

Please check your order when you receive it. If a product arrives damaged, or you receive the wrong item, contact us within 7 days and we will exchange it or refund you. We pay the delivery cost in this case.

Change of mind

If your order arrives in good condition and you no longer want it, you can still return unopened products within 7 days. In this case, the delivery cost is paid by the customer.

How to request a return or exchange

Contact us before sending anything back, on WhatsApp at +961 71 248 524 or by email at info@koreancosmeticsinlebanon.com. Please share your order number and the reason for the return. We will arrange the pickup or exchange with you.

Refunds

Once we receive the returned product and check that it is unopened, we will contact you to arrange your refund or exchange.